What communication channels does Zoho SalesIQ support?
Zoho SalesIQ provides live chat on your website, mobile app messaging, social media integration (Facebook Messenger, Instagram, Twitter), WhatsApp, and Telegram. Engage customers wherever they are with one unified inbox for all conversations.
Can I use chatbots to handle common questions?
Yes, Zoho SalesIQ includes AI-powered chatbots. Answer FAQs, collect information, qualify leads, route conversations to right agents, and provide 24/7 support. Build chatbots visually without coding or integrate with Zia AI for natural language processing.
Does Zoho SalesIQ integrate with CRM?
Seamlessly. Chat conversations, visitor information, and history sync to Zoho CRM automatically. Create leads or contacts from chat, view customer purchase history during conversations, and track chat metrics in CRM reports for complete customer context.
Can I proactively engage visitors?
Yes, set up proactive chat triggers based on visitor behavior. Reach out when someone spends time on pricing pages, returns to your site, or shows buying signals. Customize messages for different pages or visitor segments to increase engagement and conversions.
How does SalesIQ analytics work?
Comprehensive analytics include real-time visitor tracking, heatmaps showing where visitors click, engagement metrics, agent performance, response times, chat ratings, and conversion tracking. Understand customer behavior and optimize your live chat strategy.