What is Zoho Assist used for?
Zoho Assist is a remote support and access software that allows IT support teams to troubleshoot remote devices, provide on-demand support, and manage unattended computers. It's ideal for MSPs, IT help desks, and businesses that need to support remote employees or customers.
Is Zoho Assist secure?
Yes, Zoho Assist is highly secure with end-to-end encryption, SSL/TLS protocols, multi-factor authentication, and role-based access controls. It complies with GDPR and SOC 2 standards, ensuring your remote sessions and data remain protected.
Can I use Zoho Assist for unattended access?
Yes, Zoho Assist supports unattended remote access. You can deploy agents to computers and access them anytime without requiring someone to be present at the remote end. This is perfect for managing servers, kiosks, or remote workstations.
What devices can I connect to with Zoho Assist?
Zoho Assist supports Windows, macOS, Linux, iOS, Android, and Chromebook devices. You can provide support to virtually any platform from any device, including mobile phones and tablets.
How does pricing work for Zoho Assist?
Zoho Assist offers flexible pricing based on number of technicians and concurrent sessions. Plans start at $10/technician/month for on-demand support and $15/technician/month for unattended access. Annual billing offers significant discounts, and you can mix and match plans based on your needs.