Live chat and visitor tracking
Engage with website visitors in real-time and convert them into customers.
"Live chat increased our conversion rate by 35%. Real-time engagement with website visitors captures leads before they leave."
"The visitor tracking gives us incredible insights. We can see what pages customers are browsing and proactively offer help. Sales increased 25% in 3 months."
"Excellent live chat solution. The mobile app lets our team respond from anywhere, and chat history provides valuable customer insights."
Zoho SalesIQ provides live chat on your website, mobile app messaging, social media integration (Facebook Messenger, Instagram, Twitter), WhatsApp, and Telegram. Engage customers wherever they are with one unified inbox for all conversations.
Yes, Zoho SalesIQ includes AI-powered chatbots. Answer FAQs, collect information, qualify leads, route conversations to right agents, and provide 24/7 support. Build chatbots visually without coding or integrate with Zia AI for natural language processing.
Seamlessly. Chat conversations, visitor information, and history sync to Zoho CRM automatically. Create leads or contacts from chat, view customer purchase history during conversations, and track chat metrics in CRM reports for complete customer context.
Yes, set up proactive chat triggers based on visitor behavior. Reach out when someone spends time on pricing pages, returns to your site, or shows buying signals. Customize messages for different pages or visitor segments to increase engagement and conversions.
Comprehensive analytics include real-time visitor tracking, heatmaps showing where visitors click, engagement metrics, agent performance, response times, chat ratings, and conversion tracking. Understand customer behavior and optimize your live chat strategy.
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